|IX. Premises / Off-Premises
- Quoting Rates to Customers
Only the dealing room is authorized to determine the basis on which prices/rates are quoted to customers. For standard products, prices/rates which are established daily by the dealing room must be adhered to. Any request for an improvement in prices/rates or for prices/rates not available must be referred to the dealing room.
- After-hours Trading and Off-premises Trading
Each entity must, define specifically the hours during which trading is considered to be part of the normal trading day and the hours during which trading is considered to be after-hours trading. After-hours dealing must be treated as the exception, not the norm. Off-premises dealing must be approved by senior management.